Refund & Cancellation Policy

Last Updated: 06 April 2026

1. Introduction

At Vansvela Apartments (https://vansvelapartments.com/), we strive to provide a transparent and fair booking experience. This Refund and Cancellation Policy outlines the terms
under which cancellations, modifications, and refunds are handled. By making a booking through our website, you agree to the terms set forth in this policy.

2. Booking Confirmation

All reservations are considered confirmed upon receipt of a booking confirmation email and successful payment. It is the guest’s responsibility to ensure that all booking details (dates, apartment type, number of guests) are accurate at the time of reservation.

We recommend guests review their confirmation details promptly and contact us immediately if any corrections are required.

3. Cancellation Terms

Cancellation policies vary depending on the booking type, rate plan selected, and lead time before check-in. The following general terms apply:

a. Standard Cancellations

• Cancelled more than [X] days before check-in: Full refund of the amount paid, minus any applicable processing fees.
• Cancelled between [X] and [Y] days before check-in: Partial refund equivalent to [Z]% of the total booking amount.
• Cancelled less than [Y] days before check-in: No refund will be issued. The full bookingamount will be forfeited.

b. Non-Refundable Bookings

Certain promotional or discounted rates are non-refundable. These bookings will be clearly marked as “Non-Refundable” at the time of reservation. No cancellations or amendments are permitted on non-refundable bookings.

c. Long-Stay Bookings

For bookings of [30 days or more], separate cancellation terms may apply. Please contact us directly for details prior to confirming such reservations.

4. Refund Eligibility

Refunds will be considered eligible under the following conditions:

• The cancellation request is submitted within the eligible cancellation window.
• The booking was made directly through https://vansvelapartments.com/. Bookings made through third-party platforms (e.g., OTAs) are subject to those platforms’ own refund policies.
• The guest provides valid booking reference details when submitting a cancellation request.

Refunds are not applicable in cases where the guest has already checked in, unless there is a documented failure on our part to provide the reserved accommodation.

5. Modification of Bookings

Guests wishing to modify their reservation (change of dates, apartment type, or number of guests) should contact us as early as possible. Modifications are subject to availability and may result in a price difference. We will do our best to accommodate reasonable requests, but modifications cannot be guaranteed.

If a modification results in a lower total booking value, the difference may be refunded or applied as a credit at our discretion, depending on the rate plan.

6. No-Show Policy

A “no-show” occurs when a guest fails to arrive on the check-in date without prior notification. In such cases:

• The full booking amount will be charged and no refund will be provided.
• The reservation will be automatically cancelled after [X] hours past the scheduled check-in time.
• If you anticipate a delayed arrival, please notify us in advance to avoid cancellation of your booking.

7. Early Departure

If a guest chooses to check out before the originally reserved departure date, no refund will be provided for unused nights unless the early departure is due to a documented fault or failure in the accommodation on our part.

8. Refund Processing

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used at the time of booking.
• Processing time: Refunds typically take [5–10 business days] to reflect in your account, depending on your bank or payment provider.
• Any bank charges, transaction fees, or currency conversion differences are non-refundable.
• You will receive an email confirmation once your refund has been initiated.

9. Extenuating Circumstances

In exceptional cases such as serious illness, bereavement, or natural disasters, we may consider refund or rescheduling requests outside our standard policy. Such requests must be supported by appropriate documentation (e.g., medical certificate, death certificate, government advisory). These are assessed on a case-by-case basis at our sole discretion.

10. Force Majeure

Vansvela Apartments shall not be held liable for cancellations or disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government-imposed restrictions, pandemics, or acts of war. In such events, we will work with guests to offer rescheduling options or credit where possible.

11. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

1. Contact us via email or phone using the details provided below.
2. Include your booking reference number, full name, and dates of stay.
3. State the reason for your cancellation or refund request.
4. Our team will acknowledge your request within [2 business days] and advise on next steps.

12. Contact Us

For cancellations, refund inquiries, or any booking-related concerns, please reach out to us:

• Website: https://vansvelapartments.com/
• Office Hours: [Monday–Saturday, 9:00 AM – 6:00 PM]

We value your trust and aim to handle all requests fairly and promptly. Thank you for choosing Vansvela Apartments.